About The Role

The Service Manager is responsible for leading the daily operations and atmosphere of Utopia venue at Luna Beach Club. This role goes beyond operational management — the manager acts as a host, energy leader, and party driver, engaging with the guests while ensuring smooth team coordination, sales performance, and operational excellence.

Responsibilities

• Daily Operations & Scheduling;
• Prepare and manage weekly staff schedules aligned with business needs and peak party hours.
• Oversee daily opening and closing procedures using operational checklists.
• Ensure smooth floor operations during service and high-energy periods.
• Maintain venue readiness, cleanliness, and atmosphere standards at all times.
• Party Experience & Hosting:
• Act as the main host and energy leader of Utopia during operations.
• Drive party moments and create spontaneous fun interactions with guests.
• Encourage team participation in building atmosphere and engagement.
• Maintain a lively, welcoming, and inclusive environment.
• Lead by example through presence on the floor, guest interaction, and vibe management.
• Identify key moments to elevate energy (celebrations, group arrivals, peak hours).
• Staff Management:
• Conduct interviews, hiring, and onboarding for Utopia team members.
• Train staff on hosting mentality, guest engagement, and party-driven service.
• Lead daily briefings focused on energy, targets, and experience delivery.
• Coach staff to balance efficiency with entertainment and personality.
• Monitor performance and support team development.
• Inventory & Financial Control:
• Oversee inventory management, ordering, and proper usage of bar and service items.
• Maintain accurate daily/weekly inventory counts.
• Work closely with cost control to reduce wastage and manage profitability.
• Ensure all equipment and supplies are well-maintained and functional.
• Guest Experience & Upselling:
• Drive upselling of premium beverages, bottle service, and food pairings.
• Train staff on guest interaction techniques to maximize sales.
• Handle guest feedback with professionalism and quick resolution.
• Ensure a welcoming and memorable experience for every visitor.
• Checklists & Standards:
• Ensure completion of daily operational checklists.
• Maintain consistency in service flow and guest experience standards.
• Identify operational gaps and implement improvements proactively.

Requirements

• Proven experience managing party venues, nightlife concepts, beach clubs, or entertainment-driven environments.
• Strong hosting personality with natural charisma and confidence engaging guests.
• Leadership skills with ability to motivate teams in high-energy environments.
• Strong understanding of nightlife operations and guest psychology.
• Sales-driven mindset with experience in upselling and experience-based revenue.
• Fluent in English and Bahasa Indonesia.